Shipping policy

Shipping Policy

At Alcanside, we are committed to delivering your orders safely and on time. Please review our shipping policy below:

Shipping Timeline

Standard shipping orders are processed and shipped within 7-15 business days from the date of purchase. Please note that business days do not include weekends or public holidays. Orders are shipped via tracked courier services to ensure safe delivery.

Shipping Regions

We currently ship to most regions worldwide. Shipping costs are calculated based on your location and will be displayed at checkout before you complete your purchase. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your package's journey in real-time through our carrier's tracking system.

Customs and Delays

International shipments may experience delays due to customs clearance procedures. Alcanside is not responsible for delays caused by customs authorities or other factors beyond our control. We recommend contacting us at supportalcanside@gmail.com if your order is delayed beyond the expected delivery window.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our support team immediately at supportalcanside@gmail.com with photographic evidence and tracking information. We will work with the carrier to resolve the issue.