Refund policy

Refund Policy

At Alcanside, customer satisfaction is our priority. We offer a 30-day refund guarantee for eligible items. Please review our refund policy below:

Refund Eligibility

Products may be returned within 30 days of purchase for a full refund, provided they meet the following conditions:

• Items are in their original, unused condition
• All original packaging and tags are intact
• Items have not been damaged due to customer misuse
• Proof of purchase is available

Refund Process

To initiate a refund, please contact our support team at supportalcanside@gmail.com with your order number and reason for return. We will provide return shipping instructions. Once we receive and inspect your item, refunds will be processed within 5-7 business days to your original payment method.

Refund Exceptions

The following items are non-refundable:

• Items purchased on clearance or as final sale
• Custom or personalized products
• Items damaged due to customer negligence
• Products used or damaged beyond their original condition
• Items without original packaging or tags

Return Shipping

Return shipping costs may be the responsibility of the customer unless the return is due to a defect or our error. This will be clarified when you contact us.

Questions?

For any questions about our refund policy, please email supportalcanside@gmail.com.